Refund & Cancellation Policy
Effective & Last Updated: September 2026
Key Policy Summary
1. Nature of Services
SunniZiwaj provides online matrimonial matchmaking services, profile verification, and direct candidate contact reveals.
Upon purchasing any paid upgrade (Basic, Standard, Premium, or Add-on credits), our automated system immediately and electronically activates the corresponding contact reveals, messaging permissions, and validity on your account. Because access to candidate contact records is granted instantly, services are deemed rendered upon successful account provisioning.
2. Subscription Cancellation
- No Auto-Renewal Lock-in: SunniZiwaj plans do not auto-debit your bank account or card. Every plan is a single, fixed-duration purchase. There is no recurring subscription to cancel.
- Account Deactivation / Deletion: You can choose to deactivate or delete your account at any time from your Account Settings. Upon deactivation, your profile will immediately cease to appear in search results. Deactivating an account does not automatically qualify for a refund of previously consumed credits.
3. Refund Eligibility & Scenarios
We are committed to fair and ethical dealings. You are eligible for a full or appropriate refund under the following conditions:
Duplicate or Erroneous Transactions
If your payment method was charged more than once for the same upgrade due to network lag or technical glitch, the duplicate amount(s) will be refunded in full without any deductions.
Payment Debited but Plan Not Activated
If your bank account was debited via Razorpay but due to a server/webhook communication disruption your SunniZiwaj account credits were not provisioned within 12 hours, we will either manually activate your plan immediately or issue a full refund as per your preference.
Accidental Plan Purchase (Unused)
If you purchased a plan by mistake and report it to us within 24 hours of payment without revealing any candidate contacts or sending chat messages, you will be eligible for a refund minus payment gateway transaction fees.
- Cases where candidate contact reveals have already been accessed or downloaded.
- Cases where candidate proposals contacted choose not to respond or decline an interest (matchmaking responses depend on mutual compatibility and candidate consent).
- Accounts terminated due to violation of our Community Code of Conduct, fraud, or inappropriate behavior.
4. Refund Request Process & Timeline
- Step 1 - Submit Request: Send an email to support@sunniziwaj.com or message our WhatsApp support desk with your registered phone number, email ID, and Razorpay Payment Reference ID.
- Step 2 - Review & Verification: Our support desk will review the payment log and usage within 24 to 48 hours.
- Step 3 - Processing & Credit: Once approved, the refund is initiated directly via Razorpay. The amount is credited back to your original source of payment (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days as per standard banking settlement cycles.
5. Billing Support Desk
Have an inquiry about a recent charge or need help with payment resolution? Reach our team directly: